Foodpack Machinery Solutions Ltd respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your personal data when you:

• visit our website;
• contact us by telephone, email, post or social media;
• purchase or enquire about our products or services;
• attend exhibitions or events where we are present; or
• otherwise interact with us.

This privacy policy also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

Foodpack Machinery Solutions Ltd is the controller and responsible for your personal data.

Company Details

Foodpack Machinery Solutions Ltd
Unit 4, Beenham Industrial Estate
Grange Lane
Beenham
Reading
Berkshire
RG7 5PP
United Kingdom

Telephone: 07523 819270
Email: maggie.banham@foodpackmachinerysolutions.co.uk

Company Number: 14345343

ICO Registration Number: ZB669967

For any questions relating to this privacy policy or your personal data, please contact us using the details above.

2. IMPORTANT INFORMATION

Purpose of this Privacy Policy

This privacy policy explains how Foodpack Machinery Solutions Ltd collects and processes your personal data and informs you about your privacy rights and how the law protects you.

This website is not intended for children and we do not knowingly collect personal data relating to children.

You should read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions.

Third-Party Links

Our website may include links to third-party websites, plug-ins or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

3. THE PERSONAL DATA WE COLLECT

Personal data means any information relating to an identified or identifiable individual.

We may collect, use, store and transfer the following categories of personal data:

Identity Data

Includes:

• first name;
• last name;
• title.

Contact Data

Includes:

• job title;
• company name;
• company address;
• telephone numbers;
• email address;
• billing address;
• delivery address.

Financial Data

Includes:

• bank account details;
• payment details;
• VAT number;
• registered company number.

Transaction Data

Includes:

• details about payments;
• products and services purchased from us.

Technical Data

Includes:

• IP address;
• browser type and version;
• device information;
• operating system and platform;
• time zone setting and location;
• website access information.

Usage Data

Includes information about how you use our website, products and services.

Marketing and Communications Data

Includes:

• your marketing preferences;
• newsletter preferences;
• communication preferences.

We do not intentionally collect any Special Category Data such as information relating to:

• race or ethnicity;
• religion;
• political opinions;
• trade union membership;
• health;
• genetic or biometric data;
• sexual orientation.

We also do not collect information relating to criminal convictions or offences.

4. HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data using different methods, including:

Direct Interactions

You may provide personal data to us by:

• completing forms on our website;
• corresponding with us by phone, email, post or social media;
• visiting our premises;
• requesting marketing communications;
• making enquiries about our products or services;
• purchasing products or services;
• attending exhibitions or events.

Automated Technologies

As you interact with our website, we may automatically collect Technical Data through cookies and similar technologies.

Please see our Cookie Policy for further information.

Third-Party Sources

We may receive personal data from:

• publicly available sources including Companies House;
• industry bodies;
• website enquiries;
• business directories;
• publicly available contact databases.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data where the law allows us to do so.

Most commonly, we rely on the following lawful bases:

Performance of a Contract

Processing necessary to perform a contract with you or to take steps before entering into a contract.

Legitimate Interests

Processing necessary for our legitimate business interests where your interests and fundamental rights do not override those interests.

Legal Obligation

Processing necessary to comply with legal or regulatory obligations.

Consent

Where required by law, we will rely on your consent, particularly for certain electronic marketing communications and non-essential website cookies.

6. PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA

• Register you as a customer

Data Used: Identity, Contact
Lawful Basis: Performance of a contract

• Process and deliver orders

Data Used: Identity, Contact, Financial, Transaction
Lawful Basis: Performance of a contract and legitimate interests (debt recovery)

• Manage our relationship with you

Data Used: Identity, Contact, Marketing & Communications
Lawful Basis: Performance of a contract and legitimate interests

• Respond to enquiries

Data Used: Identity, Contact
Lawful Basis: Legitimate interests

• Send marketing communications

Data Used: Identity, Contact, Marketing & Communications
Lawful Basis: Legitimate interests and/or consent where required

• Improve website, services and customer experience

Data Used: Technical, Usage
Lawful Basis: Legitimate interests

• Website analytics and performance monitoring

Data Used: Technical, Usage
Lawful Basis: Legitimate interests and consent where required

• Comply with legal obligations

Data Used: Identity, Contact, Financial, Transaction
Lawful Basis: Legal obligation

7. MARKETING COMMUNICATIONS

We may send you marketing communications about products or services that may be relevant to your business.

Where permitted by law, we may contact you where:

• you have requested information from us;
• you have purchased products or services from us; or
• you have otherwise engaged with us in a business capacity,

and you have not opted out of receiving marketing communications.

Where consent is legally required, we will obtain your consent before sending electronic marketing communications.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in our emails; or
• contacting us at maggie.banham@foodpackmachinerysolutions.co.uk.

We do not sell your personal data to third parties.

We will only share your personal data with third parties for marketing purposes where you have provided consent or where otherwise permitted by law.

8. COOKIES

Our website uses cookies and similar technologies.

Some cookies are essential for the operation of the website. Non-essential cookies, including analytics and marketing cookies, will only be used where you have provided consent.

You can control cookie preferences through your browser settings or our cookie consent tool.

Further information is available in our Cookie Policy.

9. WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your personal data with:

• employees and contractors who require access to perform their duties;
• IT and cloud hosting providers;
• website hosting providers;
• payment processors and banking providers;
• transport and logistics providers;
• marketing and communications providers;
• accountants, auditors, insurers and legal advisers;
• HM Revenue & Customs and other regulators;
• professional advisers;
• third parties involved in business restructuring, mergers or acquisitions.

We require all third parties to:

• respect the security of your personal data;
• process your personal data lawfully;
• only process data on our instructions;
• maintain appropriate confidentiality and security measures.

10. INTERNATIONAL DATA TRANSFERS

Some of our third-party service providers may process or store personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including:

• adequacy regulations approved by the UK Government;
• the UK International Data Transfer Agreement (IDTA);
• the UK Addendum to Standard Contractual Clauses.

11. DATA SECURITY

We have implemented appropriate technical and organisational security measures designed to protect your personal data from:

• accidental loss;
• unauthorised access;
• unauthorised disclosure;
• alteration;
• misuse.

Access to personal data is limited to those employees, contractors and service providers who have a legitimate business need to access it.

We also have procedures in place to deal with suspected personal data breaches and will notify affected individuals and regulators where legally required.

12. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting or reporting requirements.

Typical retention periods include:

Data Type

Retention Period

Customer and transaction records

6 years after the end of the customer relationship

Accounting and tax records

6 years

Marketing contacts

Until opt-out or after a reasonable period of inactivity

Website analytics data

Up to 26 months

General enquiries

Up to 24 months

In some circumstances we may anonymise personal data for research or statistical purposes.

13. AUTOMATED DECISION-MAKING

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

14. YOUR LEGAL RIGHTS

Under UK GDPR, you have the right to:

• request access to your personal data;
• request correction of inaccurate personal data;
• request erasure of your personal data;
• object to processing based on legitimate interests;
• request restriction of processing;
• request transfer of your personal data;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact:

maggie.banham@foodpackmachinerysolutions.co.uk

No Fee Usually Required

You will not usually need to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse requests that are manifestly unfounded, repetitive or excessive.

Identity Verification

We may request information to confirm your identity before responding to requests.

Response Time

We aim to respond within one month of receiving a valid request.

15. COMPLAINTS

If you have concerns about how we use your personal data, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113

Website: https://ico.org.uk/make-a-complaint/ 

16. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in legal, technical or business developments.

The latest version will always be available on our website.

Please ensure the personal data we hold about you is accurate and up to date.

17. CONTACT US

If you have any questions about this privacy policy or our data protection practices, please contact:

Foodpack Machinery Solutions Ltd

maggie.banham@foodpackmachinerysolutions.co.uk

Last Updated: 06th May 2026